Introduction
At Tailor Merchant Services, we are committed to protecting the privacy and security of our customers, partners, and visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information when you interact with our services, including our credit card processing systems, POS solutions, and other tailored payment services for businesses.
By using our services or accessing our website, you agree to the terms and practices described in this Privacy Policy.
Information We Collect
We collect personal and business-related information in several ways to provide efficient, secure, and customized merchant services. The information we may collect includes:
Personal Identification Information: Name, address, email address, phone number, and job title
Business Information: Legal business name, EIN, industry type, transaction history, and payment volume
Payment Information: Bank account details, credit/debit card information (when necessary for setup), and terminal preferences
Technical Information: IP address, browser type, device info, operating system, and website usage behavior
This information is gathered through form submissions, service inquiries, account setup, support requests, and automated technologies such as cookies and analytics tools.
How We Use Your Information
We use the collected data to deliver and manage our services effectively. Specific uses include:
Setting up and managing merchant accounts
Processing credit and debit card transactions
Installing and supporting POS systems
Providing secure access to payment gateways
Responding to support inquiries and customer requests
Enhancing website performance and user experience
Sending service updates, billing details, and marketing communications (with consent)
Complying with legal, financial, and regulatory obligations
We only collect the information necessary to fulfill these purposes and never use your data for unrelated activities.
Data Security
We implement strict security protocols to protect your personal information from unauthorized access, alteration, or loss. Our systems utilize industry-standard encryption and firewall technologies to ensure your data remains secure.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners as needed to fulfill our services:
Payment processors and acquiring banks to facilitate transactions
POS hardware providers to deliver and activate equipment
Third-party service providers for data storage, tech support, fraud prevention, and communication tools
Government agencies or legal entities when required by law or regulation
All third-party partners are contractually obligated to maintain data confidentiality and use information only in compliance with applicable laws.
Data Security
We take data protection seriously and implement robust security protocols to safeguard your information. These include:
PCI DSS-compliant systems for secure payment data handling
SSL encryption for secure online data transmission
Firewalls, intrusion detection systems, and routine audits
Two-factor authentication and strict access controls
Ongoing employee training in data privacy and protection
While we employ strong safeguards, no system is completely immune to threats. Users are advised to keep account credentials secure and notify us of any suspicious activity.
Your Rights and Choices
As a user of Tailor Merchant Services, you have the following data rights:
Access – Request a copy of the data we hold about you
Correction – Ask for changes to inaccurate or incomplete information
Deletion – Request deletion of your data (subject to legal obligations)
Data Portability – Obtain a copy of your data in a portable format
Opt-Out – Unsubscribe from promotional emails (essential service messages may still be sent)
Contact Us
If you have questions about this Privacy Policy or how your data is managed, please contact:
📧 Email: [email protected]
📞 Phone: (310) 961-2019